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PRIVACY POLICY

At Halo 21, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information to help us serve you better:

  • Personal information such as your name, shipping and billing address, phone number, and email address.

  • Payment details, which are securely processed through trusted third-party payment providers — Halo 21 does not store your full credit card information.

  • Order and purchase history, for order fulfillment and customer service purposes.

  • Website usage data, including IP address, browser type, and pages visited, to improve site performance and user experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate updates about your purchase or delivery

  • Provide customer support and respond to inquiries

  • Improve our website, products, and services

  • Send you occasional updates, promotions, or newsletters (only if you’ve opted in)

3. Information Sharing

  • We do not sell, rent, or trade your personal information to any third parties.

  • We may share limited information with trusted service providers (e.g., shipping carriers, payment processors) solely to complete your transaction.

  • In rare cases, we may disclose information if required by law or to protect our legal rights.

4. Data Security

We take your privacy seriously and use secure encryption methods (SSL) to protect your personal and payment information during online transactions. We also maintain administrative and technical safeguards to prevent unauthorized access.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors use our site. You can disable cookies through your browser settings, though some site features may not function properly.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent for marketing emails at any time by clicking “unsubscribe” in our messages

To make any privacy-related requests, please contact us at support@halo21.ca.

7. Policy Updates

Halo 21 may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.

Contact Us

If you have questions or concerns about our Privacy Policy or data practices, please reach out to us at:
📧 support@halo21.ca

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