FAQ

Halo 21 accepts the following payment methods:

• Visa • Mastercard

• Paypal

No return, refund or exchange on purchases after 10 days from the date of taking possession. For any return or exchange, proof of purchase is mandatory and the merchandise must be unused, uninstalled, and returned in its original condition and packaging.

Products purchased directly from our Online Shop are eligible for a refund within 10 days of receipt. To initiate a return, email Customer Service with your order number.

All sale items are final sale and cannot be returned, exchanged, or receive price adjustments or store credit.

Once your returned package arrives at our warehouse, you'll receive a confirmation email. Refunds are typically processed within 14 days to your original payment method and currency. Please note that processing times may be longer during holidays or due to banking institution delays.

Shipping costs are non-refundable for returns, whether partial or full.

Only the original purchaser can initiate a return for a gifted item. Exchanges are not offered.

If you live in an apartment building that requires a buzzer or entry code to access the lobby, please include the code in the notes section of your order. Without it, the delivery person may be unable to complete the delivery.

Please note that delivery personnel do not have company cell phones and cannot call ahead before arriving.

Once an order is sent to our warehouse, we can't add, remove, or change items. If you have any concerns or made a mistake, please email us with your order number within 24 hours.

Several reasons might prevent us from shipping your order:

• The product(s) you ordered are out of stock.

• Your delivery address is a PO box; unfortunately, we can't deliver to PO boxes.

• You live in a remote area where we can't deliver.

• There was a payment issue when you placed the order.

We always strive to deliver your order on time. However, sometimes unforeseen circumstances can cause delays.

Your order might be late because:

• It was placed during a busy sales or promotions period.

• You ordered several items, which can sometimes extend processing time.

• It was placed during a public holiday in British Columbia or Canada (as our main warehouse is located in British Columbia).

• There were unpredictable events beyond our control.

We primarily deliver using our designated carriers, and service is available under specific conditions.

If your location is outside our standard carrier's service area, we might be able to use an alternative carrier for an extra fee. In cases where no suitable delivery option can be arranged, we may need to cancel your order. We'll always communicate with you if this is the case.

We aim to process and ship your order within 1–2 business days.

Once dispatched, estimated delivery times are:

• Other provinces: 4–10 business days

Please note:

• During busy periods such as Boxing Week or Black Friday–Cyber Monday, delivery may take longer due to higher order volumes.

• Orders placed on or around public holidays may also experience minor delays.

Rest assured, we always work hard to ensure your order arrives as quickly and smoothly as possible.